Refund policy

At Ava's Accessory Box, we prioritize the hygiene and safety of our customers. Therefore, we have a strict policy regarding returns and refunds for certain items.

Earrings and Jewelry Sets: Due to hygiene reasons, we do not accept returns or offer refunds on earrings or jewelry sets that contain earrings and nose rings. We encourage you to carefully consider your purchase before placing an order.

Faulty Items: If you receive a faulty item, we apologize for any inconvenience caused. Please report the issue within 24 hours of receiving the item. To initiate the process, kindly use our contact form and provide your order number along with clear photos of the faulty item. Our team will review your request and assist you accordingly.

Cancellation or Order Amendment: If you need to cancel or amend your order, we will do our best to accommodate your request. However, please note that this may only be possible if we haven't packed your order yet. To make any changes, please get in touch with us as soon as possible.

We strive to provide the best customer service and ensure your satisfaction with our products. If you have any further questions or concerns regarding our return and refund policy, please don't hesitate to contact us. Your feedback is valuable to us